How we collect, use, store and protect your personal information and your design files, and the rights you have over them under United Kingdom data protection law.
Printability AI is a software product developed and operated by 3D TACT LTD, a company registered in England and Wales and based north of London, United Kingdom. For the purposes of United Kingdom data protection law, 3D TACT LTD is the data controller for the personal information described in this policy.
You can contact us about anything in this policy by writing to info@printabilityai.com.
This policy applies to our website, to any demonstration, preview or early access version of the Printability AI software, and to any enquiry, partnership discussion or support conversation you have with our team. It does not apply to websites or services operated by other organisations, even where we link to them.
We do not knowingly collect special category data such as information about health, ethnicity, religion or political opinions, and we ask that you do not send such information to us.
When you submit a model, a computer aided design file, a parameter set or any related manufacturing data to Printability AI, we treat that material as confidential and commercially sensitive. It remains your property at all times.
We handle it on the following basis:
We use the information we hold in order to:
United Kingdom data protection law requires us to have a lawful basis for processing your personal information. We rely on the following:
Printability AI learns from real builds, and being clear about this matters to us.
We use aggregated and anonymised technical information, such as outcome statistics, error patterns and performance measurements, to improve the accuracy of our models. Information used in this way cannot reasonably be linked back to you or to your organisation.
We will not use your identifiable design files or your proprietary geometry to train models that serve other customers unless you have given us clear and separate written consent. Where you take part in a partnership or research arrangement that does involve your data, the scope of that arrangement will be set out in a separate written agreement and you may withdraw from it.
Cookies are small text files placed on your device when you visit a website. We use them in the following categories:
You can control or delete cookies through your browser settings at any time. Please note that blocking essential cookies may stop parts of the website from working correctly.
We do not sell your personal information and we do not trade it. We share it only in the following circumstances:
We are based in the United Kingdom and we aim to keep information within the United Kingdom or the European Economic Area wherever possible. Where a provider we rely on stores or processes information outside those areas, we make sure an appropriate safeguard is in place, such as an adequacy decision recognised by the United Kingdom, the International Data Transfer Agreement, or standard contractual clauses together with any required addendum.
You may ask us for details of the safeguards that apply to a particular transfer.
We keep information only for as long as we need it for the purpose it was collected, or for as long as the law requires. In practice that means:
When information is no longer needed we delete it securely or anonymise it so it can no longer identify you.
We use technical and organisational measures appropriate to the sensitivity of the information we hold, including encryption of data in transit and at rest, access controls based on need, multi factor authentication for administrative access, monitoring and logging, regular review of our systems, and confidentiality obligations on our staff.
We are, however, obliged to be honest with you. No method of transmitting information over the internet and no method of electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If a breach occurs that is likely to result in a risk to your rights, we will notify you and the relevant authority as the law requires.
Under United Kingdom data protection law you have the following rights:
To exercise any of these rights, please write to info@printabilityai.com. We will respond within one month. There is no fee, although we may charge a reasonable amount or decline to act if a request is clearly unfounded or excessive. We may need to verify your identity before we release information.
We will only send you marketing email where you have asked to receive it or where the law otherwise permits it. Every marketing message includes a way to unsubscribe, and you can also ask us to stop at any time by writing to us. Opting out of marketing does not stop service messages that we need to send you, such as security notices.
Our website and our software are intended for business use and are not directed at children. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will delete it.
We may update this policy as our product develops or as the law changes. The version published on this page is the version that applies, and we will update the date at the top whenever we make a change. Where a change is significant we will take reasonable steps to tell you directly, for example by email or by a notice on the website.
If you have a question about this policy, want to exercise a right, or are unhappy with how we have handled your information, please contact us first so we have the opportunity to put things right.
You also have the right to complain to the Information Commissioner's Office, the United Kingdom supervisory authority for data protection, at ico.org.uk or by calling their helpline on 0303 123 1113. We would appreciate the chance to resolve your concern before you approach them.
We are happy to explain anything on this page, confirm what we hold about you, or walk your team through how we handle design files.
